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Customer care:The BBC reported that the regulator initiated its enquiry into PTES Limited after being contacted by the family of a young man who had committed suicide while holding gambling-related debts with the operator said to be worth approximately ￡34,000 (,690). Online Casino Online Casino Chris Bruney had purportedly been granted VIP status by the two domains but took his own life in April of 2017 at the age of just 25 shortly after gambling away some ￡119,395 (6,370). Critical conclusions:In its official findings, the Gambling Commission reportedly found that PTES Limited, which is owned by British online casino games developer Playtech, had failed Bruney by not carrying out any responsible gambling customer interactions even though several of his debit card transactions had been declined. The regulator’s investigation purportedly determined that the operator had moreover provided the Sheffield-based customer with VIP status without first verifying whether he could indeed afford the amountspringbok casino withdrawals of money with which he was gambling. Online Casino Severe shortcomings:The Gambling Commission used an official Wednesday press release to proclaim that its inquiry had uncovered ‘serious systemic failings’ in the now-shuttered operator’s anti-money laundering and social responsibility protocols alongside ‘more general failings’ regarding the way the firm had ‘interacted with its highest spending customers.

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